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12 Rules of Business Email Etiquette
How to be polite in business email correspondence
In the past people wrote a lot of paper letters. There were code of politeness, mail etiquette. And all people
1. Be short-spoken
Write only important. Do not make a letter longer than it needs to be. Your sentences must be short too (15-20 words).
2. Be attentive
Read attentively the received letter. Answer all the question. And as far as possible pre-empt related questions.
3. Your letter must be 100% grammatical
Use proper spelling, grammar & punctuation. Your letter is your reputation. Letter without mistakes and misprints is easy to read.
4. Make your email personal
It’s not effective use auto-reply. Every letter should be personal addressed and must posses customized content.
5. Make templates
There are always frequently questions. Make templates to save your time.
6. Answer as soon as possible
Do not make customer wait. Remember quality and speed of your services are your reputation.
7. Be attentive with attachements
Attach only important files. Your letter mustn’t be large. And sometimes virus scanner can ban your letter suspecting virus attack.
8. Make your letter easy to read
Write short paragraphs, make blank lines between paragraphs. Do not write in capitals. (ex: BUY OUR PRODUCTS). Capitals are good for title (in some cases) and for a first letter in sentence. When the whole line is written in capitals it difficult to read.
9. Save the message thread
Include the original letter in your reply (use “reply” button instead “new letter”).
10. Reread your letter before sending
When you write an email something can distract you and you can lose your idea (leave the sentence unfinished) or make a misprint. Reread and check your letter.
11. Do not use abbreviations and emoticons
In business correspondence there are no place for slang, abbreviations and emoticons. Leave it to your private emails.
12. Pay attention to the subject
Your subject must be meaningful to the recipient. Try to use the words recipients waits for. Today your letter can be lost in spam.